Shipping and Delivery Policy

Orders are shipped through registered domestic courier companies or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. People of prints is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to address specified by the buyer at the time of placing the order. Each order has a minimum shipping cost of Rs 49/- which increases to Rs 99/- for an order with multiple or heavier items.
If for some reason you are not satisfied with the product you received, please get in touch with us within 15 days of receiving your order, and we'll do everything possible to make it right.
If your product is damaged in transit: Send us the order details along with photos of the damaged product and any other relevant information. We will analyze and accordingly inform you about pick-up of the damaged product and provide a replacement.
Product quality doesn't match the specifications: Send us the order details along with more information on the quality issue and we will get back to you within 2 business days. If required we will pick-up the product and will either replace/repair depending on the nature of the issue or provide a voucher to reorder the product.
Want to make changes/cancel the order: Send us your order details immediately after placing order. The order can be cancelled or edited only if it hasn't gone into production. Once the order is printed, it is not possible to make changes or ask for a refund. In case of editing required, you can make the changes and re-order the product with the help of a voucher provided by us. Refund is provided in the form of a voucher/store credit equivalent to the amount spent.
IMPORTANT: This does not cover any consumer-generated mistakes including spelling or grammatical errors, dark images, cropping issues, poor image quality from low resolution images or other ordering mistakes. In case of such an issue, we will try our best to help you solve it.
By accessing the Site, you agree to comply with all reasonable instruction provided. You are also not permitted to email to us, upload or order Product which contains material that:
  • is defamatory to any person
  • is obscene, indecent, offensive or pornographic
  • promotes discrimination of anytime, including but not limited to sex, race, religion, disability, nationality, age or sexual orientation
  • incites violence or hatred toward a person or group
  • infringes upon trademark, copyright, database or intellectual property of a third party
  • breaches legal duty owed to any third party, including a duty of confidence or contract
  • is abusive, threatening or violates the privacy of others as well as material that causes inconvenience, unnecessary anxiety or annoyance
  • is intended to impersonate another person or is used to misrepresent the user’s identity or affiliation with a person or group
  • creates the impression that it originates from the Site if it does not
  • promotes, encourages or assist with any unlawful activity, including but not limited to, computer misuse and copyright infringement.
  • is otherwise in violation of any law
All prices indicated are inclusive of taxes.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Payment for orders must be submitted as instructed on the Site at the time the order is accepted. You will be required to provide accurate payment information and accept all terms and conditions related to a third party payment service. We exclude to the fullest extent permissible by law any liability related to use of a third party payment service.
You understand that all information gathered from you for the purpose of placing and delivering an order is correct and accurate. You also verify that your payment method is your legal property and that sufficient funds or credit is available to cover the entire cost of your order.
The delivery location for your Product(s) will appear on the order. The standard method of delivery will be regular postage.
We will do everything we reasonable can to process orders and manufacture Product within the delivery time estimate provided by us. Manufacturing times may vary and the delivery information provided is only an estimate. We are not liable for any expenses or loss incurred due to a delay in delivery of Product.
We reserve the right to ship orders in installments as necessary.
If you choose to wrongfully deny or fail to accept delivery of an order, we are under no obligation to provide a refund for the order. If delivery is refused or an inaccurate address was provided by you, you will be charged all applicable re-delivery fees.
Delivery complaints or claims for Product must be submitted to us within 28 days of receipt of Product(s). In cases of non-delivery, claims must be submitted in a reasonable time period from the expected delivery date.
You retain the right to cancel an order if any of the following apply:
(a.) We fail to deliver your order within 28 days of the date you submitted the order
Or
(b.) If a Product is defective and we have been alerted promptly. Notification must be provided at the earliest opportunity after discovering a fault or defect in the Product. You must inspect the Product as soon as is reasonable after delivery, and should never be longer than 14 days after receiving the Product.
We are responsible for all amounts paid for the order (including any initial fees and re-delivery charges if applicable) if either of the two conditions listed above (a or b) are present.
Cancellation requests and related inquiries must be submitted to hi@peopleofprints.com
Except in regards to defective Product(s), nothing within the Site’s Terms and Conditions gives you any right of cancellation for Products which, by their nature, are manufactured specifically for you and are obviously personalized.
All returns must be made in the original Product packaging. You are advised that original packaging should be retained for this reason.
Product once received will be checked by team peopleofprints.com and informed decision regarding acceptance of replacement will be conveyed immediately.
The Site may contain links to websites managed and owned by third parties. We have no control over these sites, including Facebook, Instagram and the payment gateway. They are provided for convenience reasons only. We make no guarantee, warranty or representations regarding any third party website which may be accessible through the Site as well as any services or product they provide. You agree that the Site is not liable in any way related to arrangements, deals or transactions (including the purchase of services or products) that you complete on any third party website.
We warrant that Product(s) purchased from us through the Site are reasonably fit and of satisfactory quality for its intended purpose. We disclaim all other representations, conditions, warranties and statements that express or imply (whether by statute, common law, custom or other method) as permissible under law.
We strive to ensure that all information displayed on the Site is accurate, correct and free of errors. Changes can be made without notice and may include content related to Product, prices and fees.
We do not guarantee that the Site and all applicable content as well as all functionality of the Site will be free of errors and uninterrupted.
We hold no liability to you other than liability related to direct loss or damage, whether in tort (including breach of statutory duty, negligence or other tort), contract or otherwise and whether it was caused by our act or an omission as well as those of our agents, officers, directors, shareholders, subcontractors and employees. Our liability in respect to an order shall be no more than the amount paid by you to us for Product.
We, along with our directors, agents, shareholders, officers, subcontractors and employees, are not liability to you or any third party, whether in tort (including breach of statutory duty, negligence or other tort) or otherwise for any loss of revenue, business, data, profits, anticipating savings, goodwill, reputation or opportunity or business interruption; or for any special, consequential or indirect loss, damage, cost or other claims.
Nothing included in these Terms and Conditions shall limit our liability for or exclude:
  • Personal injury or death caused by our negligence
  • Loss suffered by you as a result of fraudulent representation made by us
  • Liability which cannot be limited or excluded under law
We are not liable for any costs, expenses (such as loss of profit), damage, or loss occurring directly or indirectly from a failure to delay when performing obligations under the Terms and Conditions by reason of circumstances or an event that is outside of our reasonable control. This includes but is not limited to industrial action, strikes, power supply failure, equipment failure, Act of God and government action.
By using the Site, you agree to indemnify us against all claims, expenses and liabilities that may occur because of or in connection with a breath of the Terms and Conditions by you or through a peopleofprints.com account.
We reserve the right to cease any service we offer or remove the Site at our discretion without prior notice for any reason.
We also reserve the right to terminate your Site access for any reason at our sole discretion without prior notice. This will be done without effecting your current orders.
The personal information we collect is only used in accordance with the Site’s Privacy Policy. It is essential that you read our Privacy Policy. By accepting the Terms and Conditions, you are also agreeing to accept the Site’s Privacy Policy.
The Site’s Terms and Conditions and every order is governed by all applicable laws of India.

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